Shipping policy

Last updated: 05/01/2026

1. Delivery Areas

We deliver to Mainland France, the European Union, and most international destinations. Available countries are shown at checkout.

1.1 Mainland France (excluding Corsica)

  • Default service: Room of Choice (where feasible).
  • Optional service: White Glove (additional cost, quoted after the order is placed).

1.2 Corsica

Corsica is delivered on quotation only (shipping services and costs are confirmed after the order is placed).

1.3 European Union

  • Default service: Standard curbside / street-level delivery.
  • Premium options: Room of Choice and/or White Glove may be available on quotation (subject to destination and carrier).

1.4 Outside the European Union

  • Default service: Standard curbside / street-level delivery.
  • Premium options: May be available on quotation. Please note that White Glove services may be limited depending on the country.
  • Switzerland: White Glove service may be available on quotation.

2. Lead Times: Production vs Transit

The lead times displayed on product pages are production lead times (manufacturing time) and do not include transit time. Once production is completed, transit time depends on the chosen shipping method (e.g., road freight, air freight, sea freight/container) and destination.

Transit estimates and final shipping arrangements are confirmed after the order is placed, once we can evaluate routing, services, and constraints.

3. Shipping Costs

Shipping costs may be confirmed at checkout for certain destinations and services. For large or international orders, shipping costs (and premium services, if any) may be communicated after the order and must be validated and paid prior to shipment.

4. Customs, Duties & Import Taxes (Outside EU)

For deliveries outside the European Union, customs duties, import taxes, and any local VAT may apply.

  • DDP (Delivered Duty Paid): may be offered on quotation (where feasible). If DDP is offered, we will confirm the total amount before shipment.
  • Non-DDP (DAP/DDU): if DDP is not offered or not selected, the Client is responsible for paying import duties/taxes and any local charges upon delivery.

5. Delivery Appointments

Deliveries are generally scheduled by appointment, typically within a half-day time window. Appointment windows may vary depending on destination and carrier.

6. Access Requirements (Client Responsibility)

The Client is responsible for ensuring that products can be delivered to the address provided. This includes verifying:

  • door, hallway, stairwell and elevator dimensions;
  • access restrictions and building rules;
  • parking/permits and any required authorisations for delivery vehicles;
  • any special constraints communicated by the building management or local authorities.

Any additional costs, delays, failed delivery attempts, or special equipment required due to insufficient access (including lift/nacelle where necessary) may be charged to the Client.

7. Receiving Your Order (Important)

Upon delivery, please inspect the packaging and products. If you notice any damage or anomaly, you must:

  • write detailed reservations on the carrier delivery note (not generic wording);
  • take clear photos (packaging and damage);
  • contact us within 48 hours at claims@onohome.com.

8. Contact

For shipping questions, contact info@onohome.com.