Privacy policy

Last updated: 05/01/2026

1. Data Controller

The data controller is ONOHOME, located at 1 rue Beaujon, 75008 Paris, France (“Onohome”, “we”, “us”).
Contact: info@onohome.com

2. Personal Data We Collect

Depending on your use of our Website and services, we may collect:

Account information (e.g., name, email, password);
Order and customer service information (e.g., order history, communications);
Billing and shipping address details;
Phone number (if provided);
Payment information processed by our payment providers (we do not store full card numbers);
Technical and usage data (e.g., IP address, device/browser data, logs);
Marketing preferences (newsletter subscription, opt-outs);
Cookies and similar technologies (see Section 8).

3. Why We Use Your Data (Purposes)

To create and manage your account;
To process and deliver your orders (including coordination with carriers and suppliers);
To provide customer support and handle claims;
To comply with legal and accounting obligations;
To prevent fraud and secure transactions;
To improve our Website and services;
To send marketing communications where permitted and in accordance with your choices.

4. Legal Bases (GDPR)

We process personal data based on one or more of the following legal bases:

Contract (to perform the purchase contract and provide requested services);
Legal obligation (e.g., accounting, taxation, compliance);
Legitimate interests (e.g., fraud prevention, service improvement, security);
Consent (e.g., marketing communications and certain cookies, where required).

5. Who We Share Data With

We may share necessary data with trusted providers, such as:

Shopify (e-commerce platform and hosting);
Payment providers (e.g., Shopify Payments, PayPal and other methods offered at checkout);
Carriers and logistics partners;
Service providers supporting our operations (IT, analytics, customer support tools, marketing tools where used).

We only share data where necessary for the purposes described above and require appropriate safeguards.

6. International Transfers

Some service providers (including Shopify and certain payment/analytics providers) may process data outside the European Economic Area. Where required, appropriate safeguards (such as Standard Contractual Clauses) are used.

7. Data Retention

We keep personal data only as long as necessary for the purposes described above, including:

Order and invoice records: retained for the period required by applicable accounting and tax laws;
Customer service records: retained as needed to handle claims and after-sales service;
Marketing preferences: until you unsubscribe or object;
Technical logs: retained for a limited period for security and troubleshooting.

8. Cookies and Similar Technologies

Our Website uses cookies and similar technologies for essential functions, performance and (where applicable) analytics/marketing. You can manage cookie preferences through your browser settings and/or any cookie consent tool displayed on the Website.

9. Your Rights

Subject to applicable law, you may have the right to access, rectify, erase, restrict or object to processing, and to data portability. You may also withdraw consent where processing is based on consent.

To exercise your rights, contact info@onohome.com. We may request proof of identity where appropriate.

10. Security

We implement appropriate technical and organisational measures to protect personal data. However, no system is 100% secure.

11. Contact

For privacy requests, contact: info@onohome.com